Frequently Asked Questions (FAQ)

1. What is ChicTrendiesta?

ChicTrendiesta is an online fashion store that offers trendy and stylish clothing and accessories. We use a dropshipping model, which means our products are directly sourced from trusted suppliers in China. This allows us to offer you the latest fashion at competitive prices.

2. How do I place an order on your website?

Simply browse through our collections, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping details, and select your preferred payment method. You can complete your order using Bank Alfalah, JazzCash, or Easypaisa.

3. What payment methods do you accept?

We currently accept the following payment methods:

• Bank Alfalah

• JazzCash

• Easypaisa

These are secure and reliable options to ensure your payment process is smooth and safe.

4. How long will it take to receive my order?

Since our products are sourced directly from suppliers in China, delivery times may vary. On average, it takes 7 to 15 business days for your order to arrive. Once shipped, you will receive a tracking number to monitor your package.

5. Do you ship internationally?

Yes, we ship internationally. Shipping fees are calculated at checkout based on your location. We work with trusted couriers such as TCS and Leopards to ensure timely delivery.

6. How do I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your order on the respective courier’s website.

7. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us within 24 hours of placing your order. After this window, orders may have already been processed, and changes may not be possible.

8. How can I return an item?

If you are not satisfied with your purchase, we offer a 14-day return policy. The item must be unused, in its original packaging, and in resellable condition. Please contact us at [email protected] for instructions on how to initiate a return.

9. Will I be charged customs duties or import taxes?

As our products are shipped directly from China, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer, and we advise checking with your local customs office for more details.

10. Is your website secure for online payments?

Yes, we take the security of your personal information seriously. Our website uses SSL encryption to ensure that your data, including payment details, is transmitted securely. We also work with trusted payment gateways like JazzCash, Easypaisa, and Bank Alfalah, known for their secure transactions.

11. Do you offer discounts or promotions?

Yes! We occasionally offer special promotions and discounts. To stay updated on the latest deals, we recommend signing up for our newsletter or following us on social media.

12. I have a question that’s not listed here. How can I contact you?

If you have any other questions or need assistance, feel free to reach out to our customer support team at [email protected] or message us via WhatsApp at +923466668252. We’re here to help!